RETURN POLICY

At MatriHEART, we prioritize the quality and craftsmanship of our jewelry to ensure your satisfaction. Please read our return policy carefully:

• No Returns, Exchanges, or Refunds: We do not accept returns, exchanges, or refunds on any purchases made from MatriHEART Legacy. Each piece of jewelry is meticulously crafted and inspected to meet our high standards before shipment.

• Handle with Care: Our jewelry is delicately crafted and requires gentle handling. Please handle your jewelry with care to avoid damage or breakage.

• Damage in Transit: While we take every precaution to ensure that your order arrives in perfect condition, we understand that accidents can happen during transit. If your jewelry arrives damaged, please contact our customer service team within 5 business days of receiving your order. To expedite the process, kindly provide clear images of the damaged item(s) along with your inquiry.

• Responsibility for Regular Wear: MatriHeart is not responsible for any damage incurred through regular wear and tear of our jewelry. We advise our customers to follow our care instructions provided with each purchase to maintain the integrity of their jewelry.

• Customer Service: Our dedicated customer service team is here to assist you with any questions or concerns regarding your order. Please don't hesitate to reach out to us for assistance.

 

By placing an order with MatriHeart, you agree to abide by the terms outlined in this Return policy.